REFUND POLICY:
No Refunds. All Sales are Final.
We take pride in the quality of our products. All our products are tested by a third-party lab prior to sale to ensure their quality, contents and accuracy. All our products are made in our facility, and we ensure the quality, freshness, safety and protection from contamination while in our possession. Once a product leaves our establishment (or has been opened or used) we can no longer ensure or provide this level of product quality and take responsibility for products outside of our possession or control. Due to the fact we offer consumable and personal products we do not offer a Refund on any of our products.
EXCHANGE/REPLACEMENT POLICY:
Although extremely rare, we realize that there could be times where an exchange is deemed necessary. More times than not this will be a replacement of the purchased product.
Exchanges/Replacements are examined on a case-by-case basis. Our Exchange/Replacement Policy must be initiated within 10 days of your purchase date. After 10 days, unfortunately we cannot offer any exchanges.
We will replace or exchange any wrong product received or damaged product that is deemed defective due to shipping & handling. Exchanges/Replacements due to shipping must be accompanied by a valid reason and a photo of the (damaged or incorrect) product. We do not offer store credit, only replacement of the original purchased product.
Returning a product for an exchange or replacement must be discussed with one of our staff prior to you returning the product, and verification of your purchase information must be submitted in order to make a determination. Any product being returned for an approved Exchange/Replacement must be of an unused, unopened product in its original condition (unless damaged due to shipping) within 10 days of order receipt.
You can contact us at thumbcoastcbd@gmail.com
or call us at: (810) 328-4523.
No Refunds. All Sales are Final.
We take pride in the quality of our products. All our products are tested by a third-party lab prior to sale to ensure their quality, contents and accuracy. All our products are made in our facility, and we ensure the quality, freshness, safety and protection from contamination while in our possession. Once a product leaves our establishment (or has been opened or used) we can no longer ensure or provide this level of product quality and take responsibility for products outside of our possession or control. Due to the fact we offer consumable and personal products we do not offer a Refund on any of our products.
EXCHANGE/REPLACEMENT POLICY:
Although extremely rare, we realize that there could be times where an exchange is deemed necessary. More times than not this will be a replacement of the purchased product.
Exchanges/Replacements are examined on a case-by-case basis. Our Exchange/Replacement Policy must be initiated within 10 days of your purchase date. After 10 days, unfortunately we cannot offer any exchanges.
We will replace or exchange any wrong product received or damaged product that is deemed defective due to shipping & handling. Exchanges/Replacements due to shipping must be accompanied by a valid reason and a photo of the (damaged or incorrect) product. We do not offer store credit, only replacement of the original purchased product.
Returning a product for an exchange or replacement must be discussed with one of our staff prior to you returning the product, and verification of your purchase information must be submitted in order to make a determination. Any product being returned for an approved Exchange/Replacement must be of an unused, unopened product in its original condition (unless damaged due to shipping) within 10 days of order receipt.
You can contact us at thumbcoastcbd@gmail.com
or call us at: (810) 328-4523.